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We want you to have a smooth and reliable experience with Beauty Studio. Learn about our refund eligibility, cancellation rules, processing times, and how refund requests are handled.
Effective Date: September 25, 2026
This Refund & Cancellation Policy applies to services and products purchased through Beautiq Digital Private Limited, operating under the brand name BeautiQ (“BeautiQ,” “we,” “us,” or “our”).
BeautiQ provides a platform connecting customers with salons, service providers, stores, and product sellers. Because cancellation and fulfillment arrangements may vary between salons and sellers, the applicable cancellation period and conditions may be displayed to the customer at the time of booking or purchase.
By making a booking or purchase through BeautiQ, you agree to this Refund & Cancellation Policy.
1.1 Online Payments – Cancellation Within the Free Cancellation Period
If a customer pays for a salon service online and cancels the booking within the applicable free cancellation period, the customer will be eligible for a 100% refund in the form of BeautiQ Platform Credit.
The credit:
Will be added to the customer's BeautiQ account.
Can be used for a future salon or beauty service.
Can be used with the same salon or another participating salon.
May also be used to purchase eligible beauty products through BeautiQ.
Is not automatically returned to the customer's original payment method unless BeautiQ specifically determines otherwise or applicable law requires otherwise.
The applicable free cancellation period will be displayed during the booking process where available.
If a customer cancels a salon booking after the applicable free cancellation period, or does not attend the appointment, the request for a refund may still be submitted to BeautiQ for review.
Such requests are not automatically eligible for a refund.
Depending on the circumstances and the applicable salon's cancellation policy, the salon may:
Approve a refund;
Approve a partial refund;
Apply a cancellation or no-show charge;
Decline the refund request; or
Offer another resolution.
Cancellation and no-show charges may vary depending on the salon, service, booking value, timing of cancellation, and other relevant circumstances.
BeautiQ may review the circumstances and information provided by the customer and salon before determining the applicable resolution.
If a customer books a salon service but fails to attend the appointment without canceling within the applicable cancellation period, the booking may be treated as a No-Show.
A salon may apply a no-show fee or other applicable charge.
Where an online payment has already been made, the applicable no-show or cancellation amount may be deducted from the amount otherwise eligible for refund or credit.
Where permitted, repeated no-shows may result in restrictions being placed on the customer's account, including restrictions on certain booking or payment options.
For bookings where the customer chooses Cash on Salon / Pay at Salon:
Cancellation Within the Free Cancellation Period
If the customer cancels within the applicable free cancellation period, no cancellation penalty will normally apply.
Cancellation After the Free Cancellation Period or No-Show
If the customer:
Cancels after the free cancellation period; or
Fails to attend the appointment without properly canceling,
the customer may be charged a cancellation or no-show penalty.
Depending on the circumstances, the applicable penalty may:
Need to be paid separately by the customer; or
Be deducted from a future transaction, purchase, or credit on the BeautiQ platform.
The amount of any penalty may vary depending on the salon and the circumstances of the booking
If a customer purchases a product through BeautiQ and pays online, the customer may request cancellation before the product has been shipped.
If the cancellation is approved, the customer will generally receive 100% of the eligible amount as BeautiQ Platform Credit.
The credit may be used for:
Beauty products;
Salon services;
Services from the same or another participating salon; or
Other eligible purchases available through BeautiQ.
Once a product has been shipped, cancellation may no longer be available.
A refund will generally not be issued solely because the customer changes their mind after shipment.
However, customers may contact BeautiQ if the product is:
Damaged;
Defective;
Incorrect;
Significantly different from the product ordered; or
Subject to another legitimate fulfillment issue.
Such requests will be reviewed according to the circumstances and the applicable seller/product policy.
If you receive a product that appears damaged, defective, incorrect, or otherwise has a legitimate issue, you should contact BeautiQ as soon as reasonably possible.
The customer may be required to provide evidence, such as:
Clear photographs of the product;
Photographs of the packaging;
A photograph of the shipping label;
A video showing the condition of the package/product;
Order details; or
Other information reasonably requested by BeautiQ.
Customers should retain the original packaging until the claim has been resolved.
BeautiQ may review the information provided by the customer, seller, courier, and other relevant parties before reaching a decision.
If a product claim is approved, BeautiQ or the relevant seller may, depending on availability and circumstances:
Option 1 – Replacement
A replacement product may be sent to the customer.
Option 2 – BeautiQ Platform Credit
The eligible amount may be provided as credit to the customer's BeautiQ account.
The appropriate resolution may depend on:
The nature of the issue;
Product availability;
Seller policies;
Evidence provided;
Whether the product can be replaced; and
Other relevant circumstances.
In certain cases, the customer may be required to return the original product before a replacement or credit is issued.
Where a return is approved, BeautiQ may provide instructions regarding how and where the product must be returned.
The customer may be responsible for returning the product in the condition specified by BeautiQ or the applicable seller.
Certain products may not be eligible for return due to their nature, including products that have been opened, used, consumed, personalized, or otherwise cannot reasonably be resold, subject to applicable law and the specific product policy.
For orders placed using Cash on Delivery (COD), customers are expected to accept and pay for legitimate orders they have placed.
Repeatedly refusing or rejecting COD orders without a valid reason may result in:
Temporary restriction of COD;
Requirement to make future payments online;
Cancellation of pending orders; or
Suspension or termination of the customer's account in cases of repeated or abusive behavior.
BeautiQ may review the customer's order history and circumstances before taking such action.
A single rejected delivery does not automatically mean that an account will be permanently banned.
Where this Policy provides for a refund in the form of BeautiQ Platform Credit:
The credit will be associated with the customer's BeautiQ account.
It may be used for eligible services and products available on BeautiQ.
It may be used with the same or another participating salon or seller.
It cannot normally be transferred to another account.
It cannot normally be exchanged for cash.
It may be subject to applicable promotional or transaction restrictions.
Platform Credit will not be considered a cash balance unless expressly stated otherwise by BeautiQ.
Where a refund or credit has been approved, BeautiQ will process the applicable refund or credit within a reasonable period.
The time required for a transaction to appear in a customer's account may depend on:
Payment method;
Payment processor;
Banking institution;
Seller or salon confirmation;
Return of merchandise; and
Other circumstances outside BeautiQ's direct control.
Customers should contact BeautiQ Customer Support as soon as possible if they believe a refund, cancellation, replacement, or credit should be considered.
A refund request may require:
Order or booking number;
Customer account information;
Description of the issue;
Photographs or other evidence;
Communication with the salon or seller; and
Other relevant information.
BeautiQ may investigate the matter and request information from the customer, salon, seller, payment provider, courier, or other relevant party.
Salons and sellers participating on BeautiQ may have additional cancellation, refund, return, or service-specific policies.
Where an additional policy applies, it may be displayed during the booking or purchasing process.
By completing a transaction, the customer acknowledges the applicable terms presented at the time of the transaction.
In the event of a conflict between a seller/salon policy and this Policy, BeautiQ may review the circumstances and determine the applicable resolution, subject to applicable law.
BeautiQ reserves the right to investigate refund requests that appear fraudulent, misleading, abusive, repetitive, or inconsistent with the customer's transaction history.
Where appropriate and permitted by law, BeautiQ may:
Decline a refund;
Restrict certain payment methods;
Restrict COD access;
Restrict promotional benefits;
Suspend booking or purchasing privileges; or
Suspend or terminate an account.
BeautiQ may consider exceptional circumstances on a case-by-case basis, including circumstances involving:
Emergency situations;
Significant service failures;
Incorrect bookings;
Serious product issues;
Delivery problems;
Technical errors; or
Other circumstances reasonably warranting review.
Providing an exception in one case does not create an obligation to provide the same exception in future cases.
Beautiq Digital Private Limited may update this Refund & Cancellation Policy from time to time.
Any updated version may be published on the BeautiQ website or mobile application with a revised effective date.
The policy applicable to a particular transaction will generally be the policy presented or applicable at the time of that transaction, subject to applicable law.
For refund, cancellation, return, or replacement requests, please contact:
Beautiq Digital Private Limited
Operating as: BeautiQ
Website: https://beautiQ.pk
Email: info@beautiQ.pk
Phone: +92 370 0039067
Address: Office#3, 3rd Floor, Plot 339, Main PWD Road, Block D, PWD Housing Society, Islamabad Pakistan.
We aim to make the refund process clear, transparent, and easy to understand for our customers.
