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Effective Date: September 25, 2026
This Shipping Policy explains how product orders placed through Beautiq Digital Private Limited, operating under the brand name BeautiQ (“BeautiQ,” “we,” “us,” or “our”), are processed, shipped, delivered, and handled in the event of delays or delivery issues.
This policy applies to customers purchasing products through the BeautiQ website or mobile application.
BeautiQ is a marketplace connecting customers with beauty product sellers and vendors.
Depending on the product, seller, delivery location, and order, products may be shipped by:
The individual seller/vendor;
A third-party courier or logistics company; or
Another delivery partner arranged through BeautiQ.
The available shipping method, estimated delivery time, and applicable delivery charges may be displayed during checkout.
After you place an order, the seller may need time to prepare and package your products for shipment.
Orders are generally processed after:
The order is successfully placed;
Payment is confirmed, where applicable;
The seller confirms the order; and
The product is available for fulfillment.
Processing times may vary by seller and product.
Certain products may require additional preparation time.
Estimated delivery times may vary depending on:
Seller location;
Customer delivery location;
Product availability;
Shipping method;
Courier availability;
Weather;
Public holidays;
Traffic;
Security conditions;
Remote or difficult-to-access locations; and
Other circumstances outside BeautiQ's reasonable control.
Any delivery date or time displayed during checkout is generally an estimated delivery timeframe and not a guaranteed delivery date, unless expressly stated otherwise.
Shipping charges may vary depending on:
Delivery location;
Order size or weight;
Seller;
Courier;
Shipping method;
Promotional offers; and
Other applicable factors.
The applicable shipping charge, if any, will normally be displayed before you complete your order.
Where free shipping is offered, additional conditions may apply.
If you purchase products from multiple sellers, your products may be shipped separately.
You may therefore receive:
Multiple packages;
Separate tracking information;
Different delivery dates; and
Separate shipping charges where applicable.
BeautiQ will make reasonable efforts to provide relevant order and shipment information through the platform.
Where tracking is available, customers may receive tracking information through BeautiQ or directly from the applicable courier.
Tracking information may include:
Shipment status;
Dispatch confirmation;
Courier information;
Tracking number;
Estimated delivery information; and
Delivery status.
Tracking availability may vary depending on the seller and delivery provider.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your order includes:
Recipient's full name;
Correct mobile phone number;
House/building number;
Street/road;
Area/locality;
City;
Any relevant apartment, floor, office, or landmark information.
BeautiQ and the seller may not be responsible for delivery failures caused by an incorrect, incomplete, or outdated address provided by the customer.
Customers should make reasonable arrangements to receive their orders.
The courier may contact the customer using the phone number provided with the order.
If the customer is unavailable, the courier may attempt delivery again or follow its applicable delivery procedures.
Additional delivery attempts or charges may apply depending on the courier and circumstances.
Where Cash on Delivery is available, customers may be required to pay the full applicable order amount to the courier at the time of delivery.
Customers are expected to accept legitimate orders that they have placed.
Repeatedly refusing or rejecting COD orders without a valid reason may result in:
Restriction or removal of COD privileges;
Requirement to pay online for future orders;
Cancellation of future orders; or
Other account restrictions in accordance with BeautiQ's Terms and Conditions.
A delivery may be unsuccessful because of:
Incorrect address;
Customer unavailable;
Incorrect phone number;
Customer refusing delivery;
Courier access problems;
Security restrictions;
Incomplete address;
Customer requesting delivery to an inaccessible location; or
Other circumstances affecting delivery.
The applicable courier or seller may attempt redelivery where available.
If an order is returned to the seller because delivery could not be completed, additional charges or refund restrictions may apply depending on the circumstances.
Although BeautiQ and its sellers make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occur.
Delays may result from:
Courier issues;
Weather;
Traffic;
Public holidays;
Natural disasters;
Security conditions;
Operational disruptions;
Incorrect address information;
High order volumes;
Customs or regulatory requirements, where applicable; or
Other circumstances outside our reasonable control.
A delivery delay does not automatically qualify for a refund or cancellation.
If your order is significantly delayed, please contact BeautiQ Customer Support so we can review the shipment status.
Customers should inspect the package when possible.
If the package appears:
Open;
Severely damaged;
Tampered with; or
Significantly different from what was expected,
the customer should, where reasonably possible:
Take photographs or video of the package;
Keep the original packaging;
Contact BeautiQ as soon as possible; and
Provide the order number and supporting evidence.
The issue will be reviewed in accordance with our Refund & Cancellation Policy.
If you receive a product that is:
Damaged;
Defective;
Incorrect;
Missing;
Significantly different from the product ordered; or
Subject to another legitimate fulfillment issue,
please contact BeautiQ Customer Support as soon as reasonably possible.
You may be asked to provide:
Order number;
Photographs;
Video evidence;
Photographs of the shipping package;
Shipping label;
Product information; and
Other relevant information.
Depending on the circumstances, the resolution may include:
Product replacement;
BeautiQ Platform Credit;
Refund where applicable; or
Return of the product.
Please refer to the BeautiQ Refund & Cancellation Policy for further information.
If a product is eligible for return, BeautiQ or the seller will provide instructions regarding the return process.
Customers should not send products back without receiving appropriate return instructions where such instructions are required.
Returned products may need to meet applicable return conditions.
Certain products may not be eligible for return because of their nature, including products that have been opened, used, consumed, personalized, or otherwise cannot reasonably be resold, subject to applicable law and the applicable seller/product policy.
If you wish to cancel an order, you should submit your cancellation request as soon as possible.
If the product has not yet been shipped, the cancellation may be accepted subject to the applicable cancellation policy.
Where an online-paid order is approved for cancellation before shipment, the eligible amount may be issued as BeautiQ Platform Credit, in accordance with the BeautiQ Refund & Cancellation Policy.
Once an order has been shipped, cancellation may generally no longer be available.
Customers should not refuse delivery simply because they have changed their mind about an order.
If you no longer want an order, please contact BeautiQ before shipment whenever possible.
Repeatedly refusing COD orders or intentionally placing orders and refusing delivery may result in restrictions on your BeautiQ account, including removal of COD access.
Where an order is refused after shipment, applicable shipping, return, cancellation, or other charges may be considered when determining the final resolution.
Shipping availability depends on the seller, product, courier, and destination.
Some products may not be available for delivery to certain locations.
If delivery is unavailable to your address, this may be indicated during checkout or communicated after your order is placed.
BeautiQ or the seller may cancel an order if delivery to the provided location is not reasonably possible.
Delivery to remote, restricted, or difficult-to-access locations may take longer or may involve additional charges.
Certain locations may not be serviceable by the selected courier.
Where applicable, the customer may be contacted to arrange an alternative delivery method or location.
Where a third-party courier is used, the courier's operational procedures may affect delivery.
BeautiQ may assist customers in communicating with the seller or courier regarding delivery issues, but BeautiQ does not directly control every aspect of third-party courier operations.
Sellers are responsible for:
Preparing orders accurately;
Packaging products appropriately;
Providing products to the courier within the applicable processing period;
Providing accurate shipment information;
Shipping the correct product;
Ensuring products are properly packaged;
Complying with applicable shipping requirements; and
Cooperating with BeautiQ regarding delivery disputes.
If a seller fails to fulfill an accepted order, BeautiQ may take appropriate action under the Vendor Terms.
Customers are responsible for:
Providing accurate delivery information;
Providing a working phone number;
Being reasonably available to receive the order;
Paying applicable COD amounts;
Following reasonable courier instructions; and
Reporting delivery or product problems promptly.
If your order is marked as delivered but you have not received it, please contact BeautiQ Customer Support as soon as possible.
We may investigate by contacting:
The customer;
Seller;
Courier;
Delivery personnel; or
Other relevant parties.
Customers may be asked to provide information needed to investigate the matter.
The final resolution may depend on the available evidence and the circumstances of the shipment.
Unless specifically stated otherwise, BeautiQ primarily facilitates deliveries within the serviceable areas supported by participating sellers and delivery partners.
If international shipping becomes available, additional terms relating to customs, duties, taxes, import restrictions, and international delivery may apply.
If you have a question about your order or delivery, please contact:
Beautiq Digital Private Limited
Operating as: BeautiQ
Website: https://beautiQ.pk
Customer Support: info@beautiQ.pk
Phone: +92 370 0039067
Business Address: Office#3, 3rd Floor, Plot 339, Main PWD Road, Block D, PWD Housing Society, Islamabad Pakistan.
Please include your order number when contacting us about a specific shipment.
We make shipping simple, transparent, and reliable so you know what to expect from the moment your order is placed.
